Okay. So. Update on the situation with Melt:
Dear Friends of Mine,
Please do not ever give your business to Melt in El Cajon at Parkway Plaza. However, please do give your business to any other Melt location you might happen upon in your travels. See, after I wrote the corporation a letter complaining about the two crazy inhabitants of the Melt in the mall, I was contacted by the President and CEO. His name is Clive Barwin and he is a fantastic Australian man who is moving to San Diego (lucky executive) and is so incredibly sorry about how my family was treated. He apologized fifty gajillion times in both email and on the phone and even asked all about how the fires were and whether my home was alright and etc. Apparently, the El Cajon Melt was seriously lacking in the sales department and is being shut down anyway. He tried to contact the manager to get his side of the story, as any good CEO would do, and even though he emailed the manager TEN times and called him SEVERAL times, he has not heard back. This has Mr. Barwin quite annoyed. Anyway, he was super upset about how we were treated and I wanted to make sure that I didn't have any of you boycotting all Melt franchises on the basis of two pyschos.
To recap: El Cajon Melt= BAD. We give them an F. All other Melts=Good (I assume. I mean, I can't speak from personal experience but you should give them a try. Clive Barwin, President & CEO=Great. We give him an A+. And by we, I mean, of course, myself and...myself.
Wow, I didn't know that you wrote them...way to go! That's amazing that the actual CEO would contact you himself! You needed some warm fuzzies after that original nasty experience.
ReplyDeleteNow THAT'S customer service!!!
ReplyDeleteOh, I thought you meant that all the Melts were closing. But its just the El Cajon one? Good, because they are really lame.
ReplyDelete